Refund Policy

  • 1

    Cancellation and Refund BEFORE Work Begins:

    If you wish to cancel your order before our artist has begun working on your Woolly Pet sculpture, you can do so for a full refund. Please contact our customer support team at info@woollypet.com within 48 hours of placing your order to request a cancellation.

  • 2

    Cancellation and Refund DURING the Production Process:

    If you change your mind or wish to cancel your order while our artist is in the process of creating your pet sculpture, we can provide 50% refundable. Please contact our customer support team within 7 days of placing your order at info@woollypet.com to discuss the details of your cancellation.

  • 3

    Finished Product Refund:

    Before we ship your Woolly Pet sculpture, you will have the opportunity to review and approve the final product. Due to the custom nature of our sculptures, we cannot offer a full refund once the final product has been completed or shipped. However, if the sculpture does not meet your expectations, please contact our customer support team at info@woollypet.com within 48 hours of receiving it. We will do our best to address your concerns and work with you to find a satisfactory solution, which may include alterations or store credit.

  • 4

    Damaged or Lost Packages:

    Before shipping to the product to you, you will have opportunity to review and approve the final product. If your Woolly Pet sculpture does not meet your expectation or arrives damaged or is lost during shipping, please contact our customer support team at info@woollypet.com within 48 hours of the delivery date (as per the tracking information) or the expected delivery date for lost items. We will do our best to assist you.

  • 5

    Exceptions:

    Refunds will not be provided for issues resulting from incorrect or incomplete information provided by the customer during the order process. Please ensure that all information, including reference photos and special requests, are accurate and complete before placing your order.